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ANZ Wholesale Digital Incident Notification - Fileactive - Slowness in processing of files
Incident
Report for ANZ Agency Services
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Reference Number: INC8384885
Severity Rating 1
Start Time: 12.10.2026 22.30.00 AEDT
Resolution Time: TBA
Incident Details
We are currently experiencing a degradation in the processing of files in ANZ Fileactive services. This may result in delays in inward and outward file processing. Technology teams are investigating this issue and we will provide updates as they become available. This is impacting all users of ANZ Fileactive.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
Severity Rating 1
Start Time: 12.10.2026 22.30.00 AEDT
Resolution Time: TBA
Incident Details
We are currently experiencing a degradation in the processing of files in ANZ Fileactive services. This may result in delays in inward and outward file processing. Technology teams are investigating this issue and we will provide updates as they become available. This is impacting all users of ANZ Fileactive.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
This incident affected: Inward Agency, Outward Agency, Global Courier Service (GCS), and ANZ Fileactive.